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Mystery Client Prelude Findings 2021

Following on from the 2020 mystery client survey, Percuity limited have conducted a second survey over the course of this year. Although the report hasn’t been published yet initial prelude findings reveal:


  • 40 minute on hold waiting times over the phone

  • Appointments taking up to two weeks to come through

Percuity notes “these increased waiting times will mean that women may require later, surgical treatment as a result” and “women and girls deserve so much better than this”

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